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Support Program:
We provide flexible phone/internet
support programs. Depending on what your business
requires we can have a standard weekday support program
or a full week support program. With these packages you
can phone or e-mail us for help or questions anytime you
need it.
"Swap-Out" Program
Under Radiant's swap-out program we
can ship you replacement hardware the same day.
You can choose between on-site support by a qualified
technician, or phone support, which works fine for most
replacement situations.
Support Features:
Toll-free telephone hotline
- Several levels of support
available from business day 9AM - 5PM, to extended
coverage.
- Optional phone support directly from
Radiant / Counterpoint
Online Support
- Customers receive High Speed
internet (or modem dial-up) support online
- A variety of online
communications software such as VNC, Remote Desktop,
PC Anywhere and
many more.
Onsite support
- On-site support
options for Radiant POS hardware to troubleshoot any problems you
might encounter.
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